Service Contracts

Our biomass boiler service contracts are tailored to the boiler type, operational hours and fuel type.

We have proven that the costs of our servicing are recovered by the improved efficiencies and extended lifetimes of boiler parts.

No contract has the same requirements, however, examples of what can be expected from Standard to Comprehensive service level contracts are given in the two examples below:

‘Standard’ Service Contract

2 x service visits per annum
Phone support and diagnosis 8:30 til 17:30 Monday to Friday
Call out response within 24 hours of call (engineer call out charged as extra)
5% discount on most boiler spare parts

‘Comprehensive’ Service Contract

4 x service and preventative maintenance visits per annum
Extended parts warranty
24/7 phone support diagnosis
Inclusive call out response within 4 hours of call 9am to 5pm
Daily remote monitoring
Annual performance reporting
Annual meter accuracy testing
10% discount on most boiler spare parts

Extended Service Duties

Tube cleaning using specialist mechanical de-scaling machines
Refractory inspections and repairs
Grate system servicing and replacements
Hydraulic system service and overhauls
Controls functionality and testing
Boiler and fuel transport safety systems checks and sign off
Operation and emission reports
Flue cleaning
Refresher training for operators on routine maintenance